Privacy policy
Last updated 31 October 2023
Overview
This Privacy Policy covers Kimberley Products Pty / Ltd following URL: www.illumeshop.com.au referred to as the “illume Shop”.
Kimberley Products Pty / Ltd (“Kimberley Products”) (ABN: 34 004 518 012) is committed to providing quality services and goods to their clients especially in relation to how they manage your Personal Information. You can travel through most of the illume shop website without providing them any data about yourself. However, Kimberley Products may occasionally require material to provide services that you request, and this statement of privacy explains data collection and use in those circumstances. This privacy statement clarifies data collection and use practices of Kimberley Products website www.illumeshop.com.au products and services.
Kimberley Products have adopted the Australian Privacy Principals (APPs) contained in the Privacy Act 1988 (Cwlth) (the Privacy Act). The APPs govern the way in which Kimberley Products collect, use, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Please read the complete statement below.
Collecting your Personal Information
Kimberley Products collects Personal Information to conduct their business. Personal Information is information or an opinion that identifies an individual. Typical examples of Personal Information that Kimberley Products collect include: first name, last name, addresses, email addresses, phone, facsimile numbers, credit card information and banking information. Kimberley Products also collects information to assist themselves with providing their goods and services to you. Such as your home type, installation options, proof of purchase date, time, location and supporting evidence, type of company and company name, and level of assistance you may require installing a product.
Kimberley Products obtains afore mentioned Personal Information in many ways, including through telephone and facsimile, email, their webstore www.illumeshop.com.au, publicly available sources, Zendesk, third party installers and / or dealers, social media campaigns and / or communication channels, correspondence, interviews and from other third parties. Kimberley Products do not guarantee website links or policy of authorized third parties.
Kimberley Products collects your Personal Information for the primary purpose of providing their services to you, providing information to their clients, marketing, and providing freight services for their goods. Kimberley Products may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. Such as providing your information when you request a quote with installation with one of Kimberley Products accredited installers so they can assist you with this service. Furthermore, where required by law, Kimberley Products may provide your information to courts and regulatory authorities or in the good faith belief that such action is necessary to:
(a) conform to the edicts of the law or comply with legal process served;
(b) protect and defend the rights or property of Illume and its family of Websites, or
(c) act in urgent circumstances to protect the personal safety of users of illume Shop its Websites, or the public.
When Kimberley Products collect Personal Information, they will, where appropriate and, where possible, explain to you why they are collecting the information and how they plan to use it.
Kimberley Products will ask you when they need information that directly identifies you (Personal Information) or permits them to contact you. Normally, this information is invited when you are registering before entering a contest, ordering e-mail newsletters, joining a limited-access premium site, signing up for an event, or when buying and / or registering illume product(s). Personal Information collected by Kimberley Products is often limited to e-mail address, language, country, or location, but may include other material when needed to provide a service you requested.
For example: If you choose a service or transaction that requires payment, such as making a purchase in the shopping area of the Web Site, Kimberley Products will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number. This information will then be processed by our nominated third-party payment platform.
When you buy and install a new product, Kimberley Products may ask you to register your purchase electronically. When you do, Kimberley Products keep this registration information on file with any information you have already provided Kimberley Products on previous visits to their Web Sites. This is considered your personal profile.
We use your personal information for the following purposes:
- To make the site easier for you to use by not making you enter your personal information more than once.
- To deliver service and / or products that you request or purchase.
- To help us create and publish content most relevant to you.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing, and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies with the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Your information may be stored and processed in the Australia/United States/United Kingdom or any other country in which illume, or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.
Sensitive Information
Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive Information will be used by Kimberley Products only:
- For the primary purpose for which it was obtained.
- For a secondary purpose that is directly related to the primary purpose.
- With your consent; or where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. Your Personal Information may be stored on Kimberley Products Australian server, through their web-store providers systems, or other service providers or through a third party.
When your Personal Information is no longer needed for the purpose for which it was obtained, Kimberley Products will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by Kimberley Products for a minimum of 7 years.
Recordings
Kimberley Products records all inbound and outbound telephone calls from their head office (5 Abbotts Road Dandenong South Victoria Australia 3175) unless asked not to do so. These recordings are taken for quality recording purposes, to improve our service and to address complaints. Kimberley Products will never disclose your audio recordings to any third party, share or publish them to any source, however, they may disclose only when required or authorised by law.
Transfer of Personal Information Overseas
Some of the third-party service providers Kimberley Products utilize may be based in and / or have servers located outside of Australia. This includes The United States of America, New Zealand, United Kingdom, Ireland and Frankfurt. Where Kimberley Products disclose your personal information to third parties overseas, Kimberley Products will take reasonable steps to ensure the data security and appropriate privacy practices are maintained. Through utilising www.kimprod.com.au and www.illumeskylights.com.au and contacting Kimberley Products through afore mentioned ways in which they collect Personal Information, you consent to any such transfer of information outside of your country to the websites affiliates, subsidiaries or agent maintain facilities.
Access to your Personal Information
You may access the Personal Information Kimberley Products hold about you and to update and / or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact Kimberley Products in writing.
Kimberley Products will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information Kimberley Products may require identification from you before releasing the requested information.
You may unsubscribe from any mailing / marketing lists at any time by contacting Kimberley Products in writing.
Use of Cookies
To ensure Kimberley Products are publishing content customers need and want, Kimberley Products Web Sites collects site-visitation statistics using cookies. Kimberley Products only use this information in aggregated form and only use site-visitation statistics for improving their Web Sites.
When someone visits a site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously.
If you choose to not have your browser, accept cookies from either www.kimprod.com.au or www.illumeskylights.com.au Web Sites, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site. If applicable, your Shopping Cart will also not remember items added but not checked out.
Protection of Children’s Personal Information
Kimberley Products site/s does not publish content that is targeted to children.
Maintaining the Quality of your Personal Information
It is an important to Kimberley Products that your Personal Information is up to date. Kimberley Products will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information Kimberley Products have is not up to date or is inaccurate, please advise them as soon as practicable so they can update their records and ensure they can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on Kimberley Products Websites in which this policy applies to. When this document is revised, the “last updated” date at the top of the document will also be revised.
Privacy Policy Complaints and Enquiries
If you have any queries and / or complaints about the Privacy Policy, please contact Kimberley Products at:
Email Address: sales@kimprod.com.au
Phone Inquiry: (03) 9768 5777
Written Inquiry: 5 Abbotts Road Dandenong South Victoria Australia 3175